Legal notice

Operator & responsible person

Oliver Flori
Kohlgrubenweg 1
5436 Würenlos
Switzerland

Contact

Email: info@teilfix.ch
WhatsApp: +41 79 783 99 34

Legal form

Sole proprietorship (not registered in the commercial register).

Responsible for content

Oliver Flori (address as above)

Disclaimer

The content of this website is created with the greatest possible care. However, we accept no liability for the accuracy, completeness or currency of the content. Use of the content is at your own risk.

Copyright

All content on this website (texts, images, graphics, design) is protected by copyright. Any use beyond the limits of copyright law requires prior written consent.

Links

We accept no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Privacy policy

1. Controller

Oliver Flori
Kohlgrubenweg 1
5436 Würenlos
Switzerland
Email: info@teilfix.ch

2. Collection and processing of personal data

We only collect personal data that you provide to us voluntarily, e.g. via the contact form, by email or via WhatsApp. The following data may be collected:

• Name
• Email address
• Phone / WhatsApp number
• Description of your request and uploaded photos
• Address (for shipping)

3. Purpose of processing

We use your data exclusively for:

• Processing your request and preparing a quote
• Carrying out the order (modelling, printing, shipping)
• Communication regarding your order
• Statutory retention obligations (accounting)

4. Disclosure to third parties

Personal data is not passed on to third parties unless this is necessary to fulfil the order (e.g. shipping providers) or we are legally obliged to do so.

5. External services

Google Fonts: This website uses fonts from Google Fonts. When the page loads, a connection to servers of Google LLC (USA) is established and your IP address may be transmitted. Further information: Google privacy policy.

Google Ads / conversion tracking: This website uses Google Ads (Google LLC, USA) to measure the success of advertisements. The Google tag (gtag.js) is loaded and sets a cookie (_gcl_au) to recognise whether a visitor arrived via a Google ad and whether a request resulted from it. Click information, IP address and browser data are transmitted to Google in the USA. When a request is submitted successfully, we additionally transmit your name, email address and (if provided) phone number to Google in hashed, unreadable form ("Enhanced Conversions") so that the contact can be attributed to an ad. Further information: policies.google.com/privacy.

Vercel Analytics: To analyse site usage (page views, performance) we use Vercel Analytics (Vercel Inc., USA). The analysis is anonymised and does not use cookies.

Microsoft Clarity: To analyse usage behaviour (session recordings, heatmaps, click and scroll behaviour) we use Microsoft Clarity (Microsoft Ireland Operations Ltd., Ireland; data is also transmitted to Microsoft Corporation in the USA). Clarity sets the cookies _clck and _clsk to attribute sessions. Mouse movements, clicks, scroll depth and technical data (browser, device, truncated IP address) are recorded. Input in form fields is masked automatically by Clarity. Clarity is only loaded after you give consent via the cookie banner. Further information: privacy.microsoft.com.

WhatsApp: If you contact us via WhatsApp, the privacy policy of Meta Platforms Inc. applies. We recommend not sending sensitive data via WhatsApp.

6. Cookies and consent

A cookie banner appears on your first visit to our website. Marketing and analytics cookies are only set after your explicit consent. Technically necessary storage (e.g. your cookie choice in localStorage under the key teilfix-consent) takes place without consent, as it is required for the site to operate.

The following cookies are used:

• Technically necessary: small session data in the browser and your stored cookie choice.
• Marketing (Google Ads, only after consent): _gcl_au, stores for a maximum of 90 days whether a visitor arrived via a Google ad so that successful requests can be attributed to Google.
• Analytics (Microsoft Clarity, only after consent): _clck (lifetime approx. 1 year, identifies returning visitors anonymously) and _clsk (lifetime approx. 1 day, groups the actions of one session).

Withdrawing or changing consent: You can change your choice at any time by clicking «Cookie settings» in the footer. You can also disable cookies in your browser settings or delete existing cookies there.

7. Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Transmission over the internet is encrypted via HTTPS.

8. Retention

Personal data is only retained for as long as necessary for the respective purpose or as required by statutory retention obligations (generally 10 years for business records under Art. 958f of the Swiss Code of Obligations).

9. Your rights

You have the right at any time to:

• Access the data we hold about you
• Have inaccurate data corrected
• Have your data deleted (unless a statutory retention obligation applies)
• Object to the processing of your data
• Data portability

Please send your request to: info@teilfix.ch

10. Right to lodge a complaint

You have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch

11. Changes

We reserve the right to amend this privacy policy at any time. The current version is available on this website.

Start-up terms

1. First things first: who we are

Teilfix is a young Swiss start-up. We are small, honest and work with passion. That means flexible solutions and direct communication, but also that we do not have the resources of a large corporation. These terms set out fairly what you can expect from us and what you cannot.

2. Scope

These terms apply to all services provided by Oliver Flori, trading as «Teilfix», Kohlgrubenweg 1, 5436 Würenlos. By placing an order, the customer accepts these terms. Deviating terms of the customer apply only with express written consent.

3. Services

Within its three pillars, Teilfix offers:

• Spare parts: modelling and 3D printing of spare parts that are no longer available.
• 3D models: printing of 3D models supplied by the customer (STL, STEP or similar).
• Custom-made pieces: individual development and manufacture to the customer’s wishes (figurines, brackets, decorative items, special parts).

The exact scope of services results from the respective quote. We reserve the right to decline orders without giving reasons, in particular if they are technically unfeasible, legally questionable or ethically dubious.

4. Start-up character, prototype notice & suitability check

• Teilfix is in an early stage as a company. Processes, prices and the product range may evolve.
• 3D-printed parts are by nature prototypes or small-batch products. They are not industrially tested original parts and may vary slightly in strength, surface finish and colour.
• Permanent availability of specific materials, colours or services cannot be guaranteed.
• Suitability check by the customer: the final assessment of whether a delivered part is suitable for its specific intended use lies with the customer. Particularly for commercial or professional applications, it is assumed that the customer has the expertise to check the suitability of the part for their use case before deployment. Teilfix accepts no liability for damage resulting from use in unsuitable applications.

5. Quote and conclusion of contract

• The feasibility check and the quote are free of charge and non-binding.
• A contract is only concluded once the customer confirms the quote in writing (by email, WhatsApp or form).
• Incorporation of these terms: these start-up terms are an integral part of every contract. They are linked in every quote and are deemed accepted upon confirmation of the quote. B2B customers are assumed to be familiar with customary business terms.
• Quotes are valid for 30 days unless stated otherwise.
• For complex custom-made pieces we may require a deposit (usually 30–50 %) before production starts.

6. Prices and payment

• All prices are in Swiss francs (CHF) including any applicable VAT.
• Payment is due within 14 days of receipt of the invoice unless agreed otherwise.
• Shipping costs are shown separately in the quote.
• In the event of late payment, reminder fees and default interest may be charged in accordance with the Swiss Code of Obligations.

7. Delivery, deadlines & shipping

• Delivery times stated in quotes are indicative and begin once the order is placed and all necessary documents/data have been received.
• As a small business, delays may occur due to high workload, machine failure or material shortages. We communicate these proactively; claims for damages arising purely from a postponed deadline are excluded.
• Shipping is at the customer’s cost and risk unless agreed otherwise. Collection in the Zurich region is possible by arrangement.

8. Satisfaction guarantee

If the delivered part does not meet the specifications agreed in the quote, we produce a new part free of charge or refund the purchase price. This guarantee covers conformity with the agreed specification only and does not constitute any further liability. In particular, no consequential or financial losses are compensated; the provisions in section 10 apply. Complaints must be made in writing within 14 days of receipt and must be documented comprehensibly (e.g. photos).

9. Warranty: what we promise

• We warrant that the part conforms to the agreed quote to the best state of manufacturing.
• Manufacturing tolerances (typically ± 0.3 mm for FDM, finer for resin) do not constitute a defect.
• The statutory warranty for consumers under the Swiss Code of Obligations remains unaffected.

10. Limitation of liability: important, please read

• Maximum liability: to the extent permitted by law, our liability is limited to the value of the respective order.
• Excluded are indirect damage, consequential damage, loss of profit, data loss, production downtime and non-material damage, except in cases of gross negligence or intent.
• Not suitable for safety-critical applications: 3D-printed parts must not be used in or for:
  • structural or load-bearing components (cars, bicycles, helmets, climbing, ladders etc.)
  • medical or pharmaceutical applications
  • food contact (unless expressly confirmed with food-safe material)
  • applications with temperatures outside the limits specified for the chosen material (PLA up to approx. 60 °C, PETG up to approx. 75 °C, high-temperature materials such as ASA, PC, PPS-CF according to their data sheets). The choice of material must be agreed bindingly when the order is placed.
  • electrical or electronic safety functions, including control and switching components with safety relevance
  • heating, fire or explosion protection areas, unless expressly agreed with certified material and a clear functional delimitation
  • children’s toys within the meaning of product safety legislation
• Pure operating elements and passive components (e.g. knobs, covers, handles, brackets) are not considered safety-critical components provided they do not fulfil an independent safety function. Responsibility for suitability within the overall system remains with the customer.
• B2B orders / commercial customers: commercial customers are assumed to have the expertise to check delivered parts for suitability in their end application. Responsibility for correct integration and functional testing within the overall system lies entirely with the commercial customer.
• If the customer uses parts in unsuitable areas, this is entirely at their own responsibility and risk. Any liability in this respect is excluded.
• We are not liable for errors in data supplied by the customer (STL, dimensions, specifications). The customer is responsible for the accuracy of their specifications.

11. Intellectual property & third-party rights

• The customer confirms that they are entitled to have the submitted parts/designs reproduced and that no trademark, copyright, design or patent rights of third parties are infringed.
• We decline orders where an infringement of intellectual property rights is suspected (e.g. protected characters, logos, weapon replicas).
• The customer indemnifies Teilfix against all third-party claims arising from the infringement of such rights through their order.
• 3D models created by us remain the property of Teilfix; the customer receives a simple right of use for the agreed purpose unless agreed otherwise.

12. Cancellation & returns

• Free cancellation is possible as long as production has not yet started.
• Once production has started, the costs incurred up to that point are invoiced.
• For individually manufactured parts (custom-made pieces, customer-specific spare parts, submitted 3D models) there is no statutory right of return, as these are bespoke items.

13. Force majeure

We are not liable for delays or non-performance due to force majeure (natural events, strikes, power outages, pandemics, official measures, failure of critical suppliers). We inform the customer without delay and agree on a fair solution.

14. Confidentiality

We treat data, designs and information provided by the customer confidentially and use them exclusively to fulfil the order. Publication in our portfolio (e.g. project gallery) only takes place with express consent.

15. Data protection

Our separate privacy policy applies.

16. Changes to these terms

As a start-up we keep evolving. We reserve the right to amend these terms at any time. For existing orders, the version in force at the time the order was placed applies.

17. Severability

Should any provision of these terms be invalid, the remaining provisions remain unaffected. The invalid provision is replaced by a provision that comes as close as possible to the intended economic purpose.

18. Applicable law and jurisdiction

Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Baden AG, unless another place of jurisdiction is mandatory.